FAQs

Yes. We have the tools and expertise to assess this and provide reassurance if you are concerned.

Yes. We have access to a strong network of resources that can help reduce your risk and exposure to such devices.

Yes, we can assist by conducting tailored assessments of your home or workplace security.

Yes. Our years of policing experience give us a solid foundation to provide practical advice on keeping yourself safe in a variety of situations and circumstances.

Certainly. We will first confirm whether the Police have closed the matter or are not actively investigating it, as we do not want to interfere with an ongoing investigation. If it has been closed or overlooked, we have the resources and expertise to assist.

Yes. Your welfare and wellbeing are of the utmost importance to us. We actively monitor situations to ensure you have the right support network, and if needed, we can recommend appropriate services.

We take confidentiality extremely seriously. Your privacy and trust are central to how we operate. We understand the potential risks to you if it is known that a private investigator is involved, therefore, we view confidentiality as key.

Yes. We can communicate directly with the Police on your behalf or provide you with the right information and approach to maintain that relationship yourself.

With the utmost care. Years of experience handling complex family violence cases in the police provides an acute understanding of how emotionally exhausting and stressful family violence situations can be. These cases are rarely straightforward, and decisions can be very difficult. Your welfare is always our main priority.

At a minimum, evidence must be obtained legally. Common forms include photographs, witness statements, and other factual documentation. Depending on the circumstances, other types of lawful evidence may also be available.

Yes, we have a range of covert options available to us to try and locate persons that are not wanting to be located.

Everyone! We regularly work with lawyers in relation to debt owed, private individuals for a variety of reasons and of course private companies.

You’ll provide us with as much (or as little) information as you have about the person you’re trying to find. We’ll then exhaust the enquiries available to us and report back with our findings.

Absolutely. That’s exactly what tracing is, and our expert team has a proven record of success in locating people for service.

Not always. If you have a phone number or email, we will attempt to engage and encourage the person to meet us for service. However, a physical address naturally provides a much better opportunity for service. If you don’t know their current address and can’t locate it, we offer a “trace and serve” process, where we first trace the individual and then organise service of the documents.

This is very common. Our team is well trained in a wide range of techniques and approaches to give you the best possible chance of having documents served, even if the recipient is deliberately trying to avoid being found.

This can happen, which is why we strongly encourage our clients to do as much homework as possible before lodging service. If we visit an address, a service fee is triggered even if the person has already moved. We’ll make enquiries to try and obtain forwarding information to assist with locating their new residence, but please note that any subsequent visits to a new address will trigger another fee. We’d recommend our tracing process if you need to establish where the person(s) are currently living.

We make it as simple as possible! You can head to our upload page and follow the instructions of what we need. If you’d rather reach out on phone or email, that’s fine too! We’ll make it as simple as possible! We just need to know who the documents are for, where they need to be served and provided with the documents for serving and we’ll do the rest.During the service attempts, we’ll keep you updated and let you know when it’s completed (or if there are any issues with completing service).If you don’t know where they live, have a look at our tracing page to see how we can help you

That is absolutely, fine, we can do some work with workplace and registrations and provide you with options to consider the best method at service.

If they’ve moved, our process servers will make enquiries to try and gain any insight to where they’ve gone. If we can’t find any new leads, or their address is not known from the beginning, we’d recommend a trace service to locate a new address.

Absolutely. Once we’ve located the individual, we can advise you of the address and provide a clear outline of the fees for personal service.

Unfortunately, no. What we do guarantee is outstanding service, effort, and energy in the process of attempting service.

With substituted service, the process can still move forward. Of course, we do everything possible to serve the person directly, but deliberate avoidance can happen.

Absolutely. Our reports will provide the supporting information needed to give your lawyer the best chance of securing a substituted service order through the Court.

This can occur from time to time, despite our best efforts. If it does, our reports and supporting commentary will provide you with the necessary information to make a decision on tracing the individual or considering an application for substituted service.

Definitely. We know there can be significant emotional investment in these matters, so we make sure to keep you up to date.

No, that’s what we’re here for. Once service is completed, we can update you by call, text, or email—whichever you prefer. There is no need for you to be present.

Absolutely. That’s exactly what tracing is, and our expert team has a proven record of success in locating people for service.

Not always. If you have a phone number or email, we will attempt to engage and encourage the person to meet us for service. However, a physical address naturally provides a much better opportunity for service. If you don’t know their current address and can’t locate it, we offer a “trace and serve” process, where we first trace the individual and then organise service of the documents.

A name, an address, and the documents to be served are enough for us to get started. However, we encourage you to provide as much detail as possible about the recipient (and ideally a photo), as this greatly increases the chances of locating and serving them quickly.

In the unlikely event that we are spotted or approached; our true purpose will never be disclosed. We remain professional and discreet in all circumstances.[SURVEILLANCE]

We have access to specialist equipment, including high-resolution digital cameras and a variety of covert techniques, tailored to the needs of each job.

Several factors influence cost, including your objectives, the duration of surveillance, and the number of investigators required. We recommend contacting us with an overview of your situation so we can provide a tailored recommendation.

Absolutely not. We will never engage in any activity that amounts to a breach (direct or indirect) of a Protection Order. If the circumstances are such that the surveillance won’t breach the conditions of the order, we’ll carefully assess this and work with you as best possible.

The cost depends largely on the circumstances. Significant travel will increase costs, and if the subject employs counter-surveillance measures, additional investigators may be required. Both factors naturally raise the overall cost. Understanding your position in more detail will help us provide a better quote.

No problem. We’ll adapt and discuss any last-minute changes with you as they occur.

We’ll discuss your needs and expectations at the outset and agree on a schedule of updates that keeps you informed while allowing us to carry out the work effectively. At an entry level, we’ll usually verbally update you during / immediately after and then a written report will follow.

Yes, both are possible, depending on the circumstances.

It depends on the situation. Get in touch with us to discuss what’s possible and lawful in your case.

Yes, it will. In addition, our investigators have extensive experience giving evidence in Court, so you can be confident it will be presented professionally when it matters.

Absolutely. You’ll receive a verified Ministry of Justice certificate that can be used for official purposes.

The person being checked will be notified, since they are required to provide consent. However, your copy of the results remains confidential to you.

Our standard criminal history checks cost $65 + GST. We’ll begin the process as soon as payment is received.

Please see our criminal history page for full details. At a minimum, you’ll need the individual’s consent, along with their name, address, date of birth, and a few other identifying details.

Yes, they will already know, because their consent is required before we can proceed.

In some cases, yes. We are connected with investigators all over the world and can make enquiries with certain countries if you believe there may be relevant information in someone’s overseas background.

Yes, but keep in mind they only cover offences that haven’t yet resulted in a conviction (e.g. active cases before the Courts).

No, you can’t. Consent is required.

We have an agreement with the Ministry of Justice that allows us (with an individual’s consent) to obtain their criminal history. This can be incredibly useful before entering into a business or employment relationship with someone you don’t know well.

Yes, we charge a fixed fee for a standard vehicle registration check.

Typically, the results are returned within one business day of receiving your compliant request.

Pricing is based on the location of the visit and the time required. We provide a fixed fee quote for the requested area.

We aim to deploy an agent for a field visit within 24-48 hours of receiving instructions, depending on the location and urgency.

Our standard criminal history checks cost $65 + GST. We’ll begin the process as soon as payment is received.

Each investigation is different. If you contact us directly, we’ll give you guidance on what your investigation may involve, along with an estimate of costs based on your goals and intentions.

No, the information must only be used for the lawful purpose stated on your application. Misuse may be illegal.

Yes, when conducted by a licensed investigator for lawful purposes, such as legal proceedings, under NZTA regulations.

No, our role is to act as impartial fact-finders or to obtain specific information/payment on your behalf. We do not provide legal advice.

Yes, our agents are highly experienced and trained to handle all interactions professionally and calmly, ensuring safety and a successful outcome.

We take your privacy extremely seriously. All our personal safety advice is delivered confidentially and tailored to your specific needs.

Absolutely. Especially when conducted by licensed investigators, like us, under the Ministry of Justice.

This depends on the circumstances. In cases involving estranged family members or past relationships, the answer is usually no—we respect the wishes of the person traced. However, we will explain the situation to you clearly and may pursue follow-up enquiries with the traced individual to provide you with some answers where appropriate. We adopt a ‘case by case’ approach with this as the matters are often very delicate.

We will assess this with you when you engage us. You’ll need to confirm whether a protection order exists to ensure we are not enabling any breaches of the law. What you choose to declare is taken seriously—if a breach occurs, criminal responsibility rests with you.

Operating within legal parameters is very important to us. We have access to databases and resources that assist us in conducting thorough and lawful traces.

The information is sourced directly from the official NZTA database and is highly accurate at the time of the search.

While we cannot guarantee contact, we guarantee a high level of professional effort, using varied approach times and methods to maximise the chance of success.

The biggest challenge is lack of information. The more detail you can provide, the better our chances of success. Photos, vehicle descriptions or registration numbers, and knowledge of known routines are all extremely helpful. Sometimes the available window for service is very limited, so the more information we have, the more effective we can be.

It sure is, we understand the nature of our business and for a variety of reasons the necessity to take absolute care with the information we’re provided.

Both! We work lawyers who operate on behalf of individuals, corporates and also directly with individuals as well.

Yes, we are. You can complete your own checks if you like at the PLPSA register, managed and run by the Ministry of Justice.

If it isn’t urgent, an email is a great way to reach out, we’ll get it either that night or the next morning. If your matter is especially pressing, please call. If we can take your call, we will. If we miss you, send a follow up text and we’ll get back to you. We appreciate there can be urgency or unexpected events that need attention immediately.