The Situation
A client instructed us to serve documents on an individual — a routine request we had handled successfully before.However, when our agent arrived at the person’s previous address, it became clear they had moved.A new address was quickly provided, and on arrival our agent recognised the subject immediately from photographs and previous service attempts.Surprisingly, the person claimed not to be who they clearly were and denied living at the address.
Our Approach
Drawing on a clear understanding of the relevant service regulations, our agent calmly explained that the criteria for lawful service had been met.The individual continued to deny their identity, so the agent professionally outlined the next step: if the person chose not to accept the documents, they would be left at their feet, completing service in accordance with legal requirements.The individual declined to take them, and the documents were placed on the ground — finalising service lawfully, safely, and without escalation.
What we Found
By maintaining professionalism and relying on experience rather than confrontation, the service was completed without delay.Our preparation, background knowledge, and understanding of legal procedure ensured the client’s matter continued to progress smoothly.
The Outcome
The client’s documents were successfully served, enabling their case to move forward without the need for substituted service or further delay.Our quick verification and firm grasp of lawful procedure provided certainty, proof, and peace of mind.
Takeaway for Others
Knowledge, professionalism, and composure matter.When faced with evasive or difficult behaviour, we stay calm, follow the law, and ensure your documents are served correctly — every time.
Client Feedback
“Thank you for resolving that and completing it without further delay, that must have been a bit awkward!”
