The Situation
A client engaged us to serve legal documents on an individual.The request initially appeared routine — a family member advised that the recipient was “away for three to five days,” and nothing seemed unusual.Still, something about the interaction didn’t quite feel right.
Our Approach
While completing other work nearby, our process server made a point of monitoring the address discreetly.Subtle signs of activity began to emerge — movement at the property and the appearance of a vehicle believed to be connected to the subject.Trusting instinct, we made a courteous visit to confirm occupancy.
What we Found
The person of interest was in fact at home, despite earlier claims they were away.We lawfully completed service, ensuring the documents reached the correct hands and removing any future doubt about compliance.The recipient was surprised — they’d expected a few days of quiet before having to face the paperwork.
The Outcome
Our proactive approach saved the client time, frustration, and the potential cost of substituted service.The job was completed swiftly and efficiently, giving the client immediate certainty and progress in their legal matter.
Takeaway for Others
Experience and intuition matter.Our agents ask questions, notice the details, and follow their instincts. Even when we’re told one story, we verify it for ourselves — because getting results for our clients is our top priority.
Client Feedback
“Thank you so much — it was such a relief to have them served, and so quickly.”
